Terugbetalingsbeleid
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will then be credited the amount excluding shipping costs.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with its labels and in its original packaging. Due to hygiene reasons, we unfortunately cannot take back earrings. Sale items may not be returned. Personalised and engraved jewelry can’t be returned!
You will also need the receipt or proof of purchase. Return costs from your home to the online shop are at your own expense.
To initiate a return, please contact us at customercare@byperin.nl If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Return adress:
By Perin
Boekhorststraat 157
2512CP Den Haag
You can always contact us at customercare@byperin.nl for questions about returns.
Refunds
We will notify you once we have received and verified your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and book the refund.